Quality Policy
- Customer Satisfaction: To ensure and maintain the highest level of customer satisfaction in our services, together with our management and all employees, in line with our core values.
- Continuous Improvement: To ensure and continually improve customer satisfaction in our services, supported by our core values, management, and all employees.
- Personnel Development: To prioritize and implement training activities that enhance the knowledge and skills of our entire team while continuously strengthening team spirit.
- Competence: To improve the competency, knowledge, and skills of all our personnel through continuous development and training activities.
- Value Creation: To produce outcomes that add value to all parties to whom we provide certification services.
- Sectoral Innovation: To closely follow current developments and continuously improve the quality and diversity of our services.
- Impartiality: To ensure impartiality by enabling the participation of all relevant parties in our activities and by managing all processes in a way that does not compromise impartiality.
- Confidentiality: To strictly ensure the confidentiality of all information belonging to our clients and other relevant parties.
- Responsibility: To be aware of our responsibility for all certification activities we carry out and all decisions we make.
- Compliance with Legal and Other Requirements: To comply with national and international legal and other applicable requirements, as well as the requirements of the TS EN ISO/IEC 17021-1, TS EN ISO/IEC 17065, and TS OIC/SMIIC 2 standards; to consistently fulfill these requirements; and to continually improve our management system accordingly.
- Islamic Responsibility: To be aware of our responsibility in providing halal products to Muslim consumers through halal certification and to ensure full compliance with all Islamic requirements in all our activities.
Süleyman ELİVAR
General Manager
01.07.2021, Rev.00
